There are many things we can take back, but there is always one product we will NEVER take back and that is SETPAPER. We cannot accept returns on SETPAPER due to potential heat, moisture, or other physical damage once it has left our store, even if it is kept in its box. Many of our customers are professional photographers and we have a responsibility to offer the best quality of seamless paper possible. We pride ourselves on our care and handling of SETPAPER. Every roll of SETPAPER leaves Set Shop only once and we guarantee no one else has owned it.
Smoke products and Aerosols such as Dulling Spray and Fantasy FX are non-returnable as well due to safety concerns. A small puncture or dent in these types of products can cause serious safety issues for future customers.
All Ice products such as our handmade Acrylic and Floating Ice Cubes can be returned in their original condition, but are subject to a Rental Fee.
All Foamboards, Matboards and Acryic Sheets are Final Sale because of the fragile nature of the products.
All fabrics and other material sold by the foot or yard cannot be returned once cut.
Rosco products such as Rosco Paint, Rosco Chroma Floor, and Rosco Dance Floors are subject to a 25% restocking charge due to the high cost of handling and freight charges. Rosco and Lee gels are also subject to a 25% restocking fee.
At Set Shop, our goal is to make our customers happy with our service and products. If you are not satisfied with the products you can return or exchange them. All returnable items must be returned within seven days, in original condition, with the original receipt. If you have any questions, please call us at 212-255-3500 #4, or email firstname.lastname@example.org.
We are proud of serving professionals in photo, film, live event industries since 1977.