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Shipping Policy


We use FedEx for the majority of our shipping. Maximum weight per box is about 150 lbs. We can ship packages up to 108" in length and 165" in length plus girth.
Extra Large Sheet sizes larger than 48" X 48" like Formica, Acrylic Sheets, Foamcore and Gator Board require secure packaging and ground truck delivery. All 4’ x 8’ sheets fall into this category of items. We can cut 4’ x 8’ sheets to 4’ x 4’ to avoid freight charges, and provide you with gaffer’s tape to reassemble your 4’ x 8’ sheets upon arrival.
Extra Wide SETPAPER is subject to freight charges. Many of our other items fall into oversized categories, and we always do our best to find the quickest and most economical shipping methods for our customers. Please contact Set Shop at orders@setshop.com for a full freight quote.
Please inquire about our local delivery rate. We deliver 24X7, and offer same day delivery. Our foot messenger is available for small items.
All orders are normally shipped within 24 hours. Orders placed on a Friday or on the weekend will normally ship on Monday. Orders placed during holidays will be shipped on the first following business day.
If there are any concerns on your order, you will be contacted via email or called by our customer service team when we receive your order (weekdays) before we ship.
If you have questions about the order you have placed, please call at 212-255-3500 #4, fax at 212-229-9600 or Email us at orders@setshop.com, and reference the Sales Order Number.
We are proud of serving professionals in photo, film, live event industries since 1977.

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