Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
ITEMS THAT ARE NOT SUBJECT FOR RETURN INCLUDE:
SETPAPER, SMOKE PRODUCTS, SPECIAL EFFECTS, AEROSOL SPRAYS, ALL FOAM BOARDS AND ACRYLIC SHEETS, ALL FABRICS SOLD BY THE YARD AND BREAKAWAY GLASS.
All Ice products such as our handmade Acrylic and Floating Ice Cubes ARE NOT RETURNABLE.
Rosco products such as Rosco Paint, Rosco Chroma Floor, and Rosco Dance Floors are subject to a 25% restocking charge due to the high cost of handling and freight charges.
We are proud of serving professionals in photo, film, live event industries since 1977.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
At Set Shop, our goal is to make our customers happy with our service and products. If you are not satisfied with the products you can return or exchange them. All returnable items must be returned within seven days, in original condition, with the original receipt. If you have any questions, please call us at 212-255-3500 #4, or email [email protected].